BETTER DEALS ONLINE

DELIVERY

Currently, all New Zealand orders are shipped through Post Haste, except for Ammunition which is shipped by Main Freight, and Clay Targets by Rail.

Shipping Costs and Calculations:
Charges are calculated based on your shopping basket total.

Shipping Category	Price
Order Total up to $100	$7.00
Order Total over $100	$12.00

All prices quoted in NZ dollars.
 
Shipping will be calculated on your order, when you proceed through to the checkout and fill in your shipping details.

Tracking/Estimated Delivery Times:
Majority of orders received are shipped the same business day. However, when trying to figure out the expected arrival date for your order, be sure to add 1 extra business day for processing of the order to the estimated shipping times below.

Deliveries are made Monday through Friday only.

Shipping Times:
Most orders received by us before 11pm are shipped the same business day. your order will be shipped the same day we received it. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day. If you are purchasing Ammunition or Clay Targets this can take up to 4 -14 days.

If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. please understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.

PLEASE NOTE: Rural and some residential areas may take longer delivery time.

RETURNS

If for any reason you are not completely satisfied with your purchase upon receipt, please follow these procedures to ensure a prompt replacement, credit or refund. In the case of a fault or defect with your purchase please follow the warranty process.

1. No product will be accepted for return without obtaining prior written authorization from The Basement Ltd. Freight, handling and insurance will be at the cost of the purchaser.
   
2. The Basement may, but is not obliged to, accept the return of any product that was ordered and correctly supplied.
   
3. If the product was delivered incorrectly or with damage, the purchaser must inform The Basement in writing within 3 days of receipt of the product. The notification must quote the relevant packing slip/invoice number and must include all the necessary details of the incorrect delivery, defect or damage. If the purchaser fails to notify The Basement, the purchaser shall be deemed to have received the product in good order and condition and that the same had been delivered in accordance with the purchaser’s order.
   
4. Please note: That our staff will test all returned products to determine the nature of the defect (or if the item is defective at all) If an item is returned as defective , and after testing it is deemed to have been in good working order, the item will be returned to the customer as it was received. A fee of $30.00 may be charged for testing fees, handling, and return shipping, handling and insurance. This fee then needs to be paid before your non-faulty goods will be returned. Please test the defective item(s) prior to sending the item back for warranty service. This will save you time and money.

Here’s what you need to do:

1. Using a good carton, return package via insured Courier Post Haste or other Parcel Carrier of your choice.
   
2. Complete the returns form that comes with your packing slip. If you do not have your packing slip, please include a note stating purchaser’s name, address and approximate date of purchase.
   
3. Send returns to:
   7 Brooke Street
   Tauranga 3112
   (NOTE: COD’S will not be accepted)
   
4. Keep a record of your shipment until you have received a credit, refund, or replacement.
   
5. Once we have received the product we will assess the warranty claim and contact you to arrange the best solution for you.

For additional information on our return policies, Please contact our Customer Services Department at, phone 021 322 980 or email info@thebasement.co.nz

THE BASEMENT RETURNS POLICY
Policy
While the Consumer Guarantee Act and Fair Trading Act provide the basis for The Basement returns policy, we in fact go above and beyond the expectation of these two statutory laws. The Basement has a twelve month money back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It’s this policy that provides you peace of mind while shopping at The Basement.

Restrictions and Exceptions
As a result of copyright laws a refund or exchange is only available for the following products if the product is defective;
• DVDs
NOTE: These products are still guaranteed under the Consumers Guarantee Act.

Consumers Guarantee Act 1993
The Consumers Guarantee Act sets out minimum standards for goods sold by The Basement Ltd. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1993
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

PROCEDURES
There are three options available for our customers who would like to return a product –

1. Exchange
If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Generally proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with packaging intact and all labels etc returned with the item, also exchanges are not available on DVD’s except where the product is deemed faulty.

2. Money Back Guarantee
Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website within the last 12-months, they may obtain a refund. A refund will be made in the same tender as the original purchase. As mentioned above the product must be in resalable condition unless faulty or otherwise deficient – the money back guarantee does not apply to DVD’s, software, except where the product is deemed faulty.

3. Credit Note
The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can not be used to purchase anything from the basement.co.nz online store. Credit notes cannot be exchanged for cash and will not be generated for amounts less than $2.00