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Contact The Basement Customer Services
Phone: 021-322-980
Email: info@thebasement.co.nz
TERMS & CONDITIONS
Terms of Web Site Use & Disclaimer
PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING
THIS WEB SITE (this “SITE”). By accessing or using this site, you agree to these terms of use. If you do not agree to these terms you may not use this site.
These Terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with New Zealand/Australian law.
Copyright
All site design, text, graphics, interfaces, and the selection and arrangements therefore are © 2009, The Basement. ALL RIGHTS RESERVED. Any use of materials on this site including reproduction for purposes, modification, distribution, or republication, without prior written permission of the company is strictly prohibited.
Disclaimer
The information, services, products and materials contained in this site, including without limitation, text, graphics, and links are provided on an “as is” basis with no warranty. To the maximum extent permitted by the law, the company disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non infringement, freedom from computer virus, and implied, warranties arising from course of dealing or course of performance. In addition, the company does not represent or warrant that the information accessible via this site is accurate, complete or currant. Price and availability information is subject to change without notice.
Limitation on Liability
In no event shall the company be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages whatsoever. Even if the company has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
External Sites
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “External Sites). You acknowledge that the company is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.
WARRANTY
Definition:
The Basement’s warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident or wear and tear is not covered by our warranty policy. If the product is still under warranty then the repair will be at our expense including the freight to return the repaired or replacement product to you. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.
The Basement’s Warranty Policy has 4 solutions to any claim made:
- Wherever possible we will endeavour to repair any fault to a factory standard and return it to you at no charge.
- Where repair is not possible or practical we will replace the product with the same or similar product.
- If a repair or replacement is not possible due to the product being unavailable we will exchange it for any of The Basement’s products of the same value as your original purchase price.
- Where none of the above solutions is possible or practical then you have the option of receiving a full refund or store credit.
Note, that in all circumstances the Manufacturers warranty is void if
- There is evidence of improper configuration.
- There is evidence of water damage.
- There is evidence of physical abuse, any item damaged in transit should be reported as soon as received, (Please read product returns section for further instructions)
- There is evidence of misuse including accidental or intentional abuse.
- There is evidence of previous repair by another repair centre other than The Basement or The Basement approved repairers.
- There is no record of purchase from The Basement. We will do our best to look for your sales information, but ultimately it is your responsibility to retain your sales receipt.
Restrictions and Exceptions
As a result of the copyright laws a refund or exchange is only available for the following products if the product is defective;
• DVD’S
NOTE: These products are still guaranteed under the Consumers Guarantee Act.
Consumers Guarantee Act 1993
The Consumer guarantee Act sets out a minimum standards for goods sold by The Basement LTD. In the event that goods sold are not of good quality or are faulty, the consumer has the right to repair, replacement or refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
PRICING & STOCK
All prices listed are inclusive of Goods and Services tax unless otherwise stated. Prices may change without notice. The Basement endeavors to carry sufficient stock at all times, although stock is subject to availability – if we do not have an item you have ordered in stock – we will advise you of this and you can choose from:
- An alternative product.
- We will advise a delivery date, if acceptable we will process your order hen the item is available.
- Not process your order, and refund monies paid
RETURNS
If for any reason you are not completely satisfied with your purchase upon receipt, please follow these procedures to ensure a prompt replacement, credit or refund. In the case of a fault or defect with your purchase please follow the warranty process.
- No product will be accepted for return without obtaining prior written authorization from The Basement Ltd. Freight, handling and insurance will be at the cost of the purchaser.
- The Basement may, but is not obliged to, accept the return of any product that was ordered and correctly supplied.
- If the product was delivered incorrectly or with damage, the purchaser must inform The Basement in writing within 3 days of receipt of the product. The notification must quote the relevant packing slip/invoice number and must include all the necessary details of the incorrect delivery, defect or damage. If the purchaser fails to notify The Basement, the purchaser shall be deemed to have received the product in good order and condition and that the same had been delivered in accordance with the purchaser’s order.
- Please note: That our staff will test all returned products to determine the nature of the defect (or if the item is defective at all) If an item is returned as defective , and after testing it is deemed to have been in good working order, the item will be returned to the customer as it was received. A fee of $30.00 may be charged for testing fees, handling, and return shipping, handling and insurance. This fee then needs to be paid before your non-faulty goods will be returned. Please test the defective item(s) prior to sending the item back for warranty service. This will save you time and money.
Here’s what you need to do:
- Using a good carton, return package via insured Courier Post Haste or other Parcel Carrier of your choice.
- Complete the returns form that comes with your packing slip. If you do not have your packing slip, please include a note stating purchaser’s name, address and approximate date of purchase.
- Send returns to:
7 Brooke Street
Tauranga 3112
(NOTE: COD’S will not be accepted)
- Keep a record of your shipment until you have received a credit, refund, or replacement.
- Once we have received the product we will assess the warranty claim and contact you to arrange the best solution for you.
For additional information on our return policies, Please contact our Customer Services Department at, phone 021 322 980 or email info@thebasement.co.nz
THE BASEMENT RETURNS POLICY
Policy
While the Consumer Guarantee Act and Fair Trading Act provide the basis for The Basement returns policy, we in fact go above and beyond the expectation of these two statutory laws. The Basement has a twelve month money back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It’s this policy that provides you peace of mind while shopping at The Basement.
Restrictions and Exceptions
As a result of copyright laws a refund or exchange is only available for the following products if the product is defective;
• DVDs
NOTE: These products are still guaranteed under the Consumers Guarantee Act.
Consumers Guarantee Act 1993
The Consumers Guarantee Act sets out minimum standards for goods sold by The Basement Ltd. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1993
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
PROCEDURES
There are three options available for our customers who would like to return a product –
1. Exchange
If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Generally proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with packaging intact and all labels etc returned with the item, also exchanges are not available on DVD’s except where the product is deemed faulty.
2. Money Back Guarantee
Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website within the last 12-months, they may obtain a refund. A refund will be made in the same tender as the original purchase. As mentioned above the product must be in resalable condition unless faulty or otherwise deficient – the money back guarantee does not apply to DVD’s, software, except where the product is deemed faulty.
3. Credit Note
The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can not be used to purchase anything from thebasement.co.nz online store. Credit notes cannot be exchanged for cash and will not be generated for amounts less than $2.00 |
